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CASE STUDY: VPN for Patient Accounts Program

Objective

Provide a virtual private network (VPN) connection to hospital client site so that PNI staff could access patient accounts system and provide remote business office management and claims processing.

Scope

A staff of five PNI patient account managers providing expert account management for a problem portion of a hospital client's accounts receivable.

Methodology

  • Identify client security concerns and address
  • Provide detailed information on VPN setup to CIO
  • Work with client IT staff to integrate VPN solution with existing network infrastructure
  • Contact ISP to arrange DSL access to client site
  • Setup Internet access and routers
  • Setup and test VPN connection between client hospital and PNI
  • Connect to patient account system via VPN over the public Internet

Results

  • Dramatic reduction in costs by replacing dial-up connections
  • Cost savings passed on to client
  • Improved security using VPN with a firewall rather than dial-up access without a firewall
  • Improved connectivity for PNI staff over dial-up leads to significant increase in productivity
  • Patient accounts receivable days reduced significantly with corresponding improvement in cash flow for client


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