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CASE STUDY:
IT Work Management Program
Objective
Provide work performance management training and guided application
to reduce large volume of deferred project and maintenance workload
with no increase in staffing
Scope
A
staff of thirty managing 700 work stations divided into five departments--systems
and programming, database development and maintenance, networking,
web development and administration.
Methodology
- Identify
current situation using job analysis for each position
- Define
current business process and identify improvements
- Train
client IT planning team and supervisory staff in best practices
- Introduced
work measurement using predetermined times
- Direct
planners in documenting best practice methods and times
- Merged
Planners with Help Desk
- Implemented
new work order system planning, scheduling and control
- Overall
direction by joint client-consultant Steering Committee
Results
- Trained
(5) planners and (5) managers in activity analysis, method improvement,
and work measurement to continue the program
- Developed
performance management system and reduced backlog substantially
- Attained
savings vs cost breakeven in less than one year
- Exceeded
4:1 return on investment
- Program
completed on time on budget
